Join our Bogotá team as Professional Services Engineer. Sutherland is seeking a responsible for the implementation and integration of a recording platform at the customer’s site to join us as Professional Services Engineer (PSE).
Technical Skills: Must have a minimum of 1 years of proven experience
-Nice Solutions Experience with the Installation and Integration of Nice Perform solutions into Customer Environments Experience with Nice Perform Advanced Solutions – Interaction Analytics, Clustering and Disaster Recovery, SmartCenter Integration, Nice Customer Feedback, RTI, and SIP Integrations.
-Server Technology Microsoft Server Installation and Configuration – IIS, SNMP Microsoft Security – Active Directory, Security Policies, Hardening, Encryption Disaster Recovery - Clustering, Geo-Clustering Server Hardware – HP, Dell, IBM Virtual Servers - VMWare – ESX, VSX Clusters, VMotion Citrix Servers – Configuration and Optimization
-SQL Microsoft SQL Server Installation and Configuration Maintenance – Backups and Recovery, SQL Agent, Analysis Services SQL Security Disaster Recovery – SQL Replication and Mirroring Scripting – Basic Query and Update knowledge
-Networking Network Principles – 7 Layer OSI Model, TCP, UDP Network Devices – NICs, Switches, Routers, MPLS Troubleshooting – Sniffers and various other Network Testing and Analysis tools ----Telephony Telephony Experience - PBX, Switch and ACD Vendors - Avaya, Nortel, Aspect, Siemens and Cisco CTI Experience - Avaya AES, Nortel Symposium, Aspect Predictive Dialers, Siemens Call-Bridge, Cisco Tapi and ICM, Genesys VoIP Experience – Avaya, Cisco, Nortel SIP Experience – Avaya, Cisco , Nortel, ACME SBC, Sonus